OLS INSIDER - Q3 2025 Newsletter

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ACQUISITIONS & GREEN/BROWNFIELDS
ANNIVERSARIES, BIRTHDAYS & PROMOTIONS

Hello Team OLS,
This success is the direct result of your hard work, focus, and dedication. THANK YOU for all you did to make this happen.
- Growing our import and contract-manufactured SRW product sales
 - Strengthening our inventory management
 - Reengaging customers through our call campaign
 


Congratulations on your induction into the Fortitude Hall of Fame for the months of July, August & September! If you haven't received your Fortitude pin, look for it in the mail soon.
- Cameron Hall | Stone Center - Landscape & Masonry, Charlotte, NC
 - Brittany Pivero | Landscapers Depot, Kingston, NH
 - Alma Bustos | Parker Hardscapes, Reno, NV
 - Deb Siderchuk | Stone Center - Landscape & Masonry, Phoenixville, PA
 - William Rogers | Stone Center - Landscape & Masonry, Cumming, GA
 - Gary Horne | Corporate - Dispatch
 - Julian Valverde-Diaz | Stone Center - Landscape & Masonry, Kennesaw, GA
 - Guillermo Avila Indio | Stone Center - Landscape & Masonry, Duluth, GA
 - Tara Smith | Stoneworld Supply, Rexburg, ID
 - Kylie Grogan | Willow Creek Landscape Supply, Rome, GA
 - Tyler Strickland | Willow Creek Landscape Supply, Rome, GA
 - Kailex Welch | Stone Center - Landscape & Masonry, Marietta, GA
 - Natasha Dobbs | Apache Stone, Apache Junction, AZ
 - Juan Mora | Apache Stone, Apache Junction, AZ
 - Damon Henderson | Apache Stone, Apache Junction, AZ
 - Ronald Hanze | Apache Stone, Apache Junction, AZ
 - Kendall Griffith | Stone Center - Landscape & Masonry, Kennesaw, GA
 - Devin Vaughn | Willow Creek Landscape Supply, Rome, GA
 - Ryan Jones | Bedrock Landscape Supply, Las Vegas, NV
 - James Older | Bedrock Landscape Supply, Las Vegas, NV
 
Nominate a coworker you believe embodies and / or lives out our core values of FORTITUDE (Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment). Nominated team members will be recognized in our OLS Insider newsletter and be entered into a raffle for a chance to win super cool swag.*
*Drawing to take place 12/2025.
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Parker Outdoor Supply Opens in Sparks, Nevada!
We're excited to announce that Outdoor Living Supply has opened a new greenfield location under the Parker Outdoor Supply brand in Sparks, NV, serving the Spanish Springs area. This expansion strengthens our presence in the Reno-Tahoe region and advances our mission to build the strongest national network of distributor brands in the industry.
Brian Price shared: "Our expansion in the Reno-Tahoe market represents another important step in OLS's long-term growth journey. Parker Outdoor Supply extends our reach into a dynamic region with strong demand for outdoor living products and professional landscaping solutions. This new location will allow us to serve local contractors and homeowners with greater convenience, exceptional service, and the high-quality products that define our brands."
This investment reflects our commitment to growing our customer base across the western U.S. and solidifying our position as the preferred regional supplier in key, high-growth markets. Congratulations to the Parker Outdoor Supply team!

R.I.S.E. Program 
We're proud to celebrate the completion of our inaugural R.I.S.E. (Restoring Independence Supporting Empowerment) project in partnership with the Gary Sinise Foundation! On October 1st, we dedicated a specially adapted outdoor living space for Lt Commander (Ret) Rob Ballard in Chesapeake, VA.
Through the Gary Sinise Foundation's R.I.S.E. program, 100% mortgage-free specially adapted smart homes are built for our nation's most severely wounded heroes. As OLS's national charitable partner, we're enhancing these homes by adding custom outdoor living spaces in select markets.
Our first project featured donated materials including Nicolock hardscaping, synthetic turf, landscaping stone, and outdoor kitchen elements, along with generous contractor labor donations from Hickory Hardscapes and Soppers Creek Land & Lawn. Special thanks to Rob Dolezal for the outdoor design, Shawn Lemke and the Nova Stone team for helping source product and labor, and our entire R.I.S.E. Steering Committee for making this possible.
With 12-15 projects planned each year (in select markets), we will be reaching out to our local teams for help sourcing materials and installers. If you're interested in learning more, reach out to any member of the OLS R.I.S.E. Steering Committee: Karla Forest (Chair), Beth Leith, Dave Morris, Rob Dolezal, Kathy Granger, or Ivan Bisbee.
Recognizing Leadership Beyond the Workplace
We're proud to share that Aaron McGurty was recently honored with the Patriot Award from the ESGR (Employer Support of the Guard and Reserve) for his outstanding support of service members at Landscapers Depot.
The Patriot Award recognizes supervisors who go above and beyond to support citizen warriors through flexible schedules, deployment accommodations, family care, and leaves of absence when needed. Aaron was nominated by a Guardsman or Reservist employee—a testament to his genuine commitment to those who serve our country while working on our team.
This recognition reflects the values we hold across OLS: supporting our people, honoring their commitments, and creating a workplace where everyone can thrive. Congratulations, Aaron—your leadership makes a difference both in and out of uniform.

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New Resource: OLS-Branded Background
Presenting to contractors, designers, or industry partners? We've created a professional OLS-branded background to help you put your best foot forward during virtual meetings and presentations.
Whether you're connecting with customers, leading a vendor call, or representing OLS at external events, this background ensures a polished, consistent brand presence.
Questions about using this asset? Reach out to the Marketing team—we're here to help you represent OLS with confidence.
Have marketing questions or ideas you want to discuss? Please visit the Marketing Intranet page or click here.

- Accuracy First
 
- Protect the Big Dollars
 
- Smooth Operations
 
- Audit Confidence
 
- Complete your cycle counts on schedule.
 - Double-check accuracy before submitting.
 - Treat it like a team sport—everyone wins when our numbers are right.
 
Store Spotlight - Stoneworld Supply
Rexburg, ID
Since joining OLS in May 2023, the team at Stoneworld Supply has transformed their location into more than just a store—it's a destination where inspiration meets experience.
Fun Facts:
- Their showroom is housed in a log cabin-style building overlooking a 6-acre pond
 - Wildlife sightings are a daily perk - bald eagles, osprey, deer, rabbits, and moose regularly visit the property
 - They heat their showroom with a wood-burning fireplace for authentic Rocky Mountain ambiance
 - For a taste of Yellowstone and the Rockies, stop by and see them in Rexburg
 - Well-balanced product mix that has the most 2025 sales coming from:
- 15.2% Bulk Product
 - 19.1% Masonry and Veneer
 - 17.6 Natural Stone
 
 
A Showroom That Inspires: With over 8 stunning stone fireplaces on display, customers don't just shop—they explore, discover, and envision possibilities brought to life in an immersive setting. The showroom does more than showcase products; it demonstrates how natural beauty can transform any space, perfectly capturing the essence of their mountainous region.
Know Your Customer: Their bestsellers reflect smart market understanding and regional appeal:
- Natural stone veneer
 - Full bed stone veneer
 - Manufactured stone veneer
 
These products resonate deeply with their mountainous location, where stone naturally fits the atmosphere and aesthetic customers are seeking. Their sales are primarily driven through contractor relationships and designer partnerships—professionals who know quality when they see it.
Service That Stands Out: The team understands that first impressions matter. From the moment customers walk through the door, they're greeted by a friendly team committed to responsiveness. Whether it's answering calls promptly or following up quickly, they've made customer communication a priority.
Results That Matter: This year brought a milestone worth celebrating: a million-dollar import sale with an impressive margin—proof that strategic buying and market knowledge pay off.
What's Next: The team is energized about new imported materials landing in their yard, opening up fresh opportunities to boost sales. Even more exciting? A new frontage road is coming, set to increase traffic to the store and drive growth. It's not just about what they've accomplished—it's about the momentum they're building.
The Formula: Stoneworld Supply proves that success comes from creating an inspiring showroom experience, understanding your regional market, building strong contractor and designer partnerships, and maintaining a team that genuinely cares about customer service.
Need key documents for operations? Please visit the Operations Intranet page or click here.
Open Enrollment Coming November 2025
Open Enrollment for 2026 benefits is right around the corner! This is your annual chance to review or change your benefits in ADP. Watch for the 2026 Benefits Guide and enrollment instructions in early November.
Questions? Contact HR@outdoorlivingsupply.net
Payroll - End of Year
DATA. With year end fast approaching. Please review your personal information in ADP by December 18th to ensure we have the most current and accurate data for you.
- Address
 - Name
 - Phone Number
 - SSN
 
Everyone is encouraged to review their Federal and State elections and make appropriate changes as early in the new year as possible. This will avoid too little or too much tax being withheld for the upcoming year.
TAXES. The 2025 W-2 Forms will be mailed to home addresses (as listed in ADP) and will be available online at ADP by January 31, 2026.
If you were claiming exempt from federal withholding on your Form W-4 for 2025, this form expires on January 1, 2026. You must submit a new form in ADP by February 15, 2026. If the new form is not received by that date, the IRS regulations require payroll to change your allowances to “zero” and your filing status to “Single” until a new form is received.
Employee Assistance Program (EAP)
Life happens and sometimes it helps to have extra support. That’s why OLS provides you and your family access to the Work-Life Employee Assistance Program (EAP) through ADP LifeCare.
The EAP offers free and confidential resources 24/7, including:
- Emotional health: Up to 3 counseling sessions per person, per concern, per year (face-to-face or by phone) for issues like stress, grief, anxiety, depression, relationship difficulties, or substance abuse.
 
- Family support: Help with parenting, child care, adoption, education resources, and senior caregiving services.
 
- Wellness & daily living: Resources for diet and fitness, pet care, moving, travel, and more.
 
- Legal & financial: Free consultations and discounted services for insurance, loans, retirement planning, and more.
 
- LifeMart® discounts: Savings on groceries, travel, restaurants, electronics, flowers, child/elder care, and more. 
 
1-800-697-7315 | Log into ADP → Resources → My Tools → LifeCare-Work/Life, EAP, Discounts
OLS IntegrityLine
OLS takes FORTITUDE to heart. We have a tool called the OLS IntegrityLine that supports this foundational concept, focusing especially on Integrity, Trust and Respect.
If you have concerns that unethical or illegal behavior has occurred, we want you to report it so we can address it! You are always welcome to share concerns with your manager, HR, or any member of management, of course. Employees can now also choose to file a report through the OLS IntegrityLine online portal, through an app or by phone. Employees can remain completely anonymous if they choose.
If you see something, please say something.

Upcoming Holidays
Remember to mark your calendars for the upcoming paid holidays:
- Thanksgiving Day: Thursday, November 27, 2025
 - Day after Thanksgiving: Friday, November 28, 2025
 - Christmas Day: Thursday, December 25, 2025
 - New Year’s Eve: Wednesday, December 31, 2025
 - New Year’s Day: Thursday, January 1, 2026
 
These are opportunities to relax, recharge, and spend time with loved ones. We hope everyone enjoys their well-deserved time off and comes back refreshed in the new year!
If you have any questions, please reach out to HR.
PTO: As a reminder any PTO balance remaining at the end of the calendar year will roll over into the new year. You will not lose these hours.
Have employment, benefits or payroll questions? Please visit the Human Resources Intranet page or click here.
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4-Page Natural Stone Solutions Literature Now Available in Canto
Looking for sales support materials on our import products? Marketing has created regional 4-page Natural Stone Solutions literature pieces to help you showcase our import collection to customers. These resources are organized by region and ready to download in Canto.
Whether you need product specs, application ideas, or visual references for customer presentations, these guides provide everything you need in an easy-to-share format. Locate in the "Regional Specific Resources" folder in Canto to find the literature for your region and start using them with your customers today!
Canto > Library > Resources > Regional Specific Resources
- 
The West region has three versions in their album, each with different offerings:
- 
OLS-Import-Full = Garden Supply Hardscapes
 - 
OLS-Import-V3 = Apache Stone & Bedrock Landscape Supply
 - 
OLS-Import-V4 = Parker Outdoor Supply, The Rock Garden & Stoneworld Supply
 
 - 
 
To get access to Canto, reach out to Joel Vacek and Barb French.
These new resources are ready to help you create compelling presentations, answer customer questions, and stay current with our latest projects and offerings.
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Have product questions? Please visit the Product & Sales Intranet page or click here.
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Tech & Tools Update: Work Smarter, Move Faster
At OLS, we’re all about meeting the work where it happens—on the move, in the yard, and on the road. This quarter, we’re rolling out three powerful tools designed to make your day-to-day smoother, smarter, and way more mobile. From receiving products with a tap, to tracking campaigns like a pro, to delivering with real-time updates—these upgrades keep us moving forward together.
New Way to Receive Items – Right from Your Mobile!
Big news, OLS crew! We’re making your workday smoother, faster, and more mobile-friendly than ever. Say hello to our new Employee App feature for Item Receipts!
Now you can:
- View purchase orders instantly on your phone.
 - Check off items received with just a tap.
 - Save changes on the fly—no paperwork pile-up.
 - Submit receipts and link to trucking POs seamlessly.
 
This upgrade means less time stuck at a desk and more time getting things done where the action is—whether you’re in the yard, at the dock, or on the move. It’s all about meeting the work where it happens.
Think of it as bringing the back office right to your pocket. Efficiency, accuracy, and mobility—all rolled into one!
Stay tuned as we keep building tools that make your day-to-day at OLS easier, smarter, and way more fun.
More Information - NetSuite Virtual Guide.
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Driving Forward with the New Patriot Trucking App!
Exciting news for our delivery teams—say hello to the Patriot Trucking App! This powerful new tool makes every delivery smoother, faster, and more transparent.
With the app, you can:
- Send instant load confirmations by text and email to drivers.
 - Capture pickup and delivery photos right from the jobsite.
 - Collect digital customer signatures (or send for sign-off remotely).
 - Track real-time driver status in NetSuite with automatic updates.
 - Sync everything into SharePoint for clean, accurate records.
 
This means fewer delays, less paperwork, and more control from quarry to customer. It’s efficiency on wheels—and it’s how OLS keeps deliveries rolling with confidence.
More Information - New Patriot Trucking App | Scribe
Smarter Selling with the Outdoor Living Campaign Role Dashboard!
Big upgrade, sales teams! The new Outdoor Living Campaign Role dashboard in NetSuite is here to put powerful insights right at your fingertips.
Now you can:
- Customize KPIs by region so your dashboard reflects your territory.
 - Track overdue balances & customers with quick visibility into who needs follow-up.
 - Stay ahead of open quotes & tasks, including call campaigns and AR aging.
 - Drill down from regional to store-level detail for sharper decision-making.
 
It’s not just numbers—it’s your command center for growing relationships and closing deals. Think of it as your personal GPS for sales success, keeping you on the right track and always moving toward the next big win
More Information - Call Campaign Dashboard
The MyOLS Account Customer Portal Just Got a Major Update at Bedrock — Las Vegas, NV.
What's New:
- Create a Quote online: Customers can start a quote whenever it suits them—after hours, between jobs, on the go.
 - Smarter product browsing: Browse with images, check in-stock status by location, and see pricing based on the customer’s tier.
 
Why It Matters:
This helps customers work on their time and helps us build stickier relationships. We want them turning right into our parking lot—not left to the competition, and this is one more reason why they should grow their Business with OLS.
What Launched:
- The Create a Quote feature goes live for Bedrock Las Vegas in the existing portal.
 - Quotes flow to the store and sales teams for review and follow-up—same process, faster start.
 
How You Can Help (Start Now):
- Sign customers up at your locations this fall so they’re familiar with the portal and its account-management benefits before quoting reaches your store.
 - Use the training guides on the NetSuite Intranet Site—or Ask OLSA, our digital AI assistant, anytime.
 - Plan your online assortment & clean the data: Decide which SKUs to display online and tidy the customer-facing fields (images, UOM, specs). Review with Ashley (Marketing) and Angie (Product & Inventory).
 
Need help or see an issue?
- Email: support@outdoorlivingsupply.net
 - Phone: 317-565-8010
 
More locations will follow once Bedrock is humming. Thanks for helping us make quoting faster, easier, and the obvious choice for our customers.
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System Issues?
Contact IT Support 24/7
- Email: support@outdoorlivingsupply.net
 - Phone: 317-565-8010
 - Support Portal - support.outdoorlivingsupply.net
 
Questions – ASK OLSA - https://olsa.outdoorlivingsupply.net
OLSA is OLS’s AI-driven sales assistant, built to simplify selling, improve order efficiency, and help employees serve customers more effectively.
IT Department Intranet Page: https://outdoorlivingsupply.sharepoint.com/sites/IT
NetSuite Intranet Page: NetSuite Virtual Guide
Main Intranet Page: https://outdoorlivingsupply.sharepoint.com/sites/OutdoorLivingSupplyIntranet
Have IT questions? Contact the Outdoor Living Supply IT Helpdesk, Resultant, for troubleshooting. Please visit the IT Intranet page or click here.
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Happy work anniversary! We are so lucky to have you!
- 
October: 20 Years | Marvin Hernandez Aceituno, 15 Years | William Newell, 14 Years | Luis Munoz, 10 Years | Martha Cerda, Geoffrey Steer, 7 Years | Zachary Corsi, Neil Donlevy, 6 Years | Mason Bingham, Robert Blackwell, Jacob Pendleton, Manuel Cortez, 4 Years | Robert Mellor, 3 Years | Jimmie Hester, 2 Years | Christian Fillerup, Jake Wilson, Aaron McGurty, Michael Conroy, Michael Stapley, Evelyn Molina, Deryk Mudry, 1 Year | Parker Humpherys, Joshua Borskey, Jeffrey Guillermo, Tim Lee, Robert Adrian & Jessica Morgan.
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November: 32 Years | Santiago Izais Chevez, 27 Years | Agustin Guardado, 22 Years | Juan Mora, 15 Years | Candice Sanchez, 10 Years | Lane Reeves, 9 Years | Thomas Batchelder, 8 Years | Jesse Cravath, 7 Years | Cody Petersen, Daniel Garcia, 6 Years | Corbin Salazar, 5 Years | Duke Lefever, 4 Years | Richard Corbin, Heissel Gil Boteo, James Aki, Alvin Edilloran, 3 Years | Cort Neureuther, Christy Kimbrell, Stephanie Marconi, Kayandra Grant, 2 Years | Carson Bona-Miner, Christopher Main, Michael John, 1 Year | Robert Dolezal.
 - December: 31 Years | Kenneth Riches, 26 Years | Juan Calderon Lopez, 18 Years | Joshua Hall, Clinton Higginbotham, Steven Boone, 12 Years | Tracy Byrnes-Wilson, 9 Years | Gabriel Lopez-Aeschlimann, 6 Years | Mikayla Smith, 3 Years | Colin Volkers, 2 Years | Renee Remily, Christian Jones, Julian Valverde Diaz, Arturo Banegas Fuentes, 1 Year | Mark Smith, Gabriel Cornejo, Marvia Grant, Nicole Beuchler, Victoria Russell, Jorge Sanchez, Christian Bixby & Tyler Broiles.
 
Wishing you a great birthday!
- 
October: Bailey Goodrich, Richard Bratton, William Timms, Charlee Fotheringham, Ricky Mathis, Robert Blackwell, Christy Kimbrell, Daniel Speight, Joshua Hall, Steven Nava, William Burdette, Brandon Salinas Castellano, Carlos Aceituno Izaguirre, Joshua Gilman, Marvin Hernandez Aceituno, Nichole Beuchler, Robert Marshall, Adah Keeney, David Roscoe, Ilana Dunford, Brooks Little, Joshua Wallace, Cody Petersen, William Demko, Ernesto Canela Sandoval, Edward Moore, Elizabeth Bell, Brenton Kranich, Thomas Chesebro IV, Mark Dalton, Nicolas Young, Jose Martinez Gutierrez, Charles Milhollen, Chester Wright & Elizabeth Coleman.
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November: Victor Garcia, Adria Cheney, David Muckle, Katherine Craig, Alexis Solis, Brittany Grant, Carson Bona-Miner, Jeny Izaguirre De Palacios, Scotty Turner, Colin Volkers, Erik Gomez-Ambriz, William Jack, Eric Thompson, Jammal Plummer, Nicholl Perez Molina, Pedro Losa, Luis Zavala, Karla Forest, Kendall Griffith, Russell Jennison, Audrie Arseneault, Ercilia Epstein, Nolan Bliss, Melinda Farley, Damian Swain, Justin Lewis, Morgan Buice, Robert Navarrete, Tony Bautista, Kathleen Peterson, Yanira Ramos, Alex Griffith, Jesus Espinoza-Ramirez, Alfredo Martinez Escamilla, Armani Hall & Dustin Brendle.
 - December: Amy Corsi, Tracy Byrnes-Wilson, Allison Brown, Derek Pukash, Donovan Amato, Juan Garza, Aline Alzime, Danny Henson Jr, Don Spendlove, Jayden Roberts, Heather Sherman, Tara Smith, Daniel Lyons, Benjamin Barrera Izaquirre, Emma Dehaan, Geraldine Alston-Weir, Manuel Mancilla, Caleb Driver, Gustavo Valladares-Pioguinto, Michael Conroy, Christian Jones, Douglas Sodetani, David Miller, Brian Williams, Dariusz May, James Older, Matthew Yancey, Ronnie Cheeks, Jesus Romero Montiel, Peter Sherbrick, Ronald Hanze, Tyson Pollock, Paul Price, Natasha Dobbs, Walter Martinez, Jesus Hernandez, Kayandra Grant, Matthew Kardos, Kenneth Riches & Omar Ayala.
 
Congratulations on your new role!
- Dennis Berger | Senior Territory Sales Manager | Corporate - Sales
 - Deryk Mudry | Yard Associate III | Stone Center - Landscape & Masonry, Phoenixville, PA
 - Kate Craig | Senior Marketing Specialist | Corporate - Marketing
 - Joseph Peals | Delivery Driver | Willow Creek Landscape Supply, Rome, GA
 - Charles Milhollen | Senior FP & A Analyst | Corporate - Finance & Accounting
 - David Talkington | Sales & Operations Specialist | Apache Stone, Phoenix, AZ
 - Adam Dierken | Assistant Store Manager | Parker Hardscapes, Reno, NV
 - Heissel Gil Boteo | Sales Specialist III | Garden Supply, San Jose, CA
 - Joseph Nugent | Sales Specialist II | Stone Center - Landscape & Masonry, Norristown, PA
 - Ximena Menchu Gomez | Sales Specialist II | Nova Stone - Landscape & Masonry, Ashburn, VA
 - Kathleen Peterson | Sales Specialist II | Apache Stone, Apache Junction, NV
 - Deborah Siderchuk | Store Supervisor | Stone Center - Landscape & Masonry, Phoenixville, PA
 - Kolby Sawyer | Senior Territory Sales Manager | Corporate - Sales
 - Jose Solis Rodriguez | Yard Associate III | Stone Center - Landscape & Masonry, Duluth, GA
 - Luis Velasquez Barerra | Store Manager | Garden Supply, San Carlos, CA
 - Christian Fillerup | Yard Associate II | Stoneworld Supply, Rexburg, ID
 - Jasson Hobbs | Sales & Operations Specialist | Parker Hardscapes, Reno, NV
 - Adah Keeney | Sales Specialist II | LandCare Stone, Madbury, NH
 - Thomas Throop | Assistant Store Manager | Landscapers Depot, Kingston, NH
 - Victor Garcia | Store Manager | Nova Stone - Landscape & Masonry, Manassas, VA
 
      
      
    
      
          
          


